At jlok, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have as a player in the Philippines. Please read this page carefully before registering or using any part of the platform.
Last updated: January 2025. This policy applies to all players and visitors of the jlok platform in the Philippines.
When you register and use the jlok platform, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect account activity data such as login history, game sessions, deposit and withdrawal records, and device information including your IP address and browser type. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service. We collect only the information that is reasonably necessary for the purposes described in this policy, and we do not ask for information we do not need. All data collection is carried out in accordance with the Data Privacy Act of 2012 of the Philippines and applicable regulations.
The personal information we collect is used primarily to create and manage your jlok account, process deposits and withdrawals in Philippine pesos, verify your identity, and ensure the security of your account. We also use your information to send you important service notifications such as account updates, transaction confirmations, and security alerts — these communications are necessary for the operation of your account and cannot be opted out of. Where you have given consent, we may send you promotional messages about new games, bonuses, and offers available on the platform; you can withdraw this consent at any time by contacting support. We use aggregated, anonymised data to analyse platform performance, improve user experience, and develop new features for Filipino players. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
jlok does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, including payment processors, identity verification services, fraud prevention providers, and cloud hosting partners — all of whom are contractually required to handle your data securely and only for the purposes we specify. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of jlok, our players, or the public. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change. All third parties with whom we share data are required to maintain appropriate security standards consistent with this policy.
We implement a range of technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission using industry-standard protocols, secure server infrastructure, access controls that limit who within jlok can view your personal data, and regular security reviews. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you also play a role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone. If you suspect that your account has been compromised, please contact our support team immediately at [email protected] so we can take prompt action. We will notify you and the relevant Philippine authorities in the event of a data breach that is likely to affect your rights and freedoms, in accordance with our legal obligations.
We retain your personal information for as long as your account is active and for a period thereafter as required by applicable Philippine laws and regulations, including those relating to anti-money laundering, gaming licensing, and tax compliance. When your data is no longer required for these purposes, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you request the closure of your account, we will process your request promptly; however, certain records may need to be retained for a defined period to meet our legal obligations even after account closure. You may contact us at any time to ask how long we retain specific categories of your data. We do not retain data for longer than is necessary for the purposes for which it was collected.
As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information held by jlok. These rights include the right to be informed about how your data is used, the right to access a copy of the personal data we hold about you, the right to correct inaccurate or incomplete information, and the right to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, including direct marketing, and the right to data portability where technically feasible. To exercise any of these rights, please send a written request to [email protected] with your registered email address and a clear description of your request. We will respond within the timeframe required by Philippine law and will not charge a fee for reasonable requests.
The jlok platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience for players in the Philippines. Essential cookies are required for the platform to operate correctly — for example, to keep you logged in during a session and to remember your preferences. We also use analytical cookies to understand how players navigate the platform so we can improve its design and performance; this data is collected in aggregated form and does not identify you personally. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect the functionality of the platform. By continuing to use jlok after being informed of our cookie use, you consent to the use of cookies as described in this policy. We do not use cookies to serve third-party advertising on the platform.
jlok reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players by email or through a prominent notice on the platform, and we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically so that you are always aware of how your information is being handled. Your continued use of the jlok platform after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and may request the closure of your account by contacting our support team.
If you have any questions, concerns, or complaints about this Privacy Policy or the way jlok handles your personal data, please do not hesitate to get in touch with us. You can reach our dedicated support team by email at [email protected], and we aim to respond to all privacy-related enquiries within a reasonable timeframe. When contacting us, please include your registered email address and a clear description of your query so we can assist you as efficiently as possible. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the relevant supervisory authority for data protection matters in the country. We are committed to resolving all privacy concerns fairly, transparently, and in accordance with Philippine law.
These pages work alongside our Privacy Policy to give you a complete picture of how jlok operates and protects its players.
Our Terms and Conditions set out the rules for using the jlok platform, including account eligibility, payment terms, bonus conditions, and prohibited activities for players in the Philippines.
Read Terms and ConditionsGaming should always be enjoyable and within your means. Our Responsible Gaming page provides tools, guidance, and resources to help Filipino players stay in control of their activity on jlok.
Read Responsible GamingHave questions about your account, deposits, games, or promotions? The jlok FAQ page has clear answers to the most common queries from Filipino players, available any time of day.
Visit the FAQNow that you know how we protect your data, you are all set to get started. Registration is free, deposits are in Philippine pesos, and the full platform is ready on your mobile browser right now.